Why Switch to LensLock Body Cameras: Trusted by Police Nationwide

When a police body camera fails, it’s a public safety issue, not just an inconvenience. Police officers need support from people who understand real policing, not scripted help desks.

That’s why departments switch to LensLock for transparent pricing, fast body worn camera or police dash cam replacement, and human support that respects law enforcement culture. It’s not about flashy law enforcement technology; it’s about reliable service, CJIS compliant cloud storage, and a trusted partner who strengthens both public safety and community policing.

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What Makes Departments Switch to LensLock

1. Personal Relationships Over Corporate Hierarchies

"I liken it to going to your local hardware store versus going to a big box store," says Undersheriff Nick Morawcznski from Yuba County. "The level of service is just different. We found in LensLock that small business feel and genuine attentiveness to our needs."

Sheriff Wendell Anderson of Yuba County adds: "When we called them, they would drive the length of the state. They came from San Diego and would just respond, show up, and get everything working great, ensuring our law enforcement technology supports public safety."

2. Technology Built for Real Police Work

LensLock's in-car cameras and police dash cam systems stand out. As Chief Dale VanNamee of Carneys Point PD notes: "They put four in-car cameras on our car, which nobody else has. Everybody else has two. Last time I talked to Wes, we're still the only PD that has four cameras in our MVRs."

LensLock’s standard is two in-car cameras per car, but Chief VanNamee requested four, so we gave him four.

The law enforcement technology performs well in actual conditions—rain, cold, and after someone drops it during foot pursuits. Integration with ALPR technology enhances vehicle identification during patrols, boosting scene awareness and public safety. When equipment breaks, replacement units ship the same day.

3. Straight Pricing Without Games

"They were the only ones who really listened," VanNamee states directly. "Sean's like, 'what am I missing?' And I go, 'well, you don't have the local support coverage the others promised.' He says, 'we've got that covered—here's how.' That's when I knew we were dealing with people who actually understand what we need for our officer-worn cameras and in-car cameras."

No hidden fees. No premium support tiers. No equipment replacement charges. One price, everything included, including CJIS compliant storage for secure data handling.

4. Support That Understands Law Enforcement

"They explain things to you," says VanNamee. "I'm not a guy who is all techie. Just talk to me like we're at a bar talking, and that's how they talk to me." Cops talking to Cops.

When technical issues arise with police body cams or in-car cameras, departments reach real people who understand police work. "LensLock had that kind of feel—genuine attentiveness and concern for the needs that we have," says Chad Watson of Yuba County Sheriff’s Department.

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The Operational Impact of Switching

Faster Investigation Resolution

Police body cameras dramatically reduce investigation time. Chad Watson explains: "Many complaints that would normally take a lengthy professional standards investigation have subsided. Once you review the video from a body worn camera, you can say 'yes, this was wrong, we need to investigate' or 'no, these allegations are false or misunderstood.'"

This saves significant administrative costs. Wendell Anderson notes: "Those investigative hours we save on an annual basis—it saves us a lot of money, thanks to efficient evidence management."

Improved Evidence Management

Modern officer-worn-camera systems need to integrate with existing workflows. LensLock's evidence management platform, supported by CJIS compliant cloud storage, allows departments to email videos directly to district attorneys and courts, streamlining the discovery process.

The redaction software helps with public records requests. Lieutenant JD Parker of Yuba County confirms: "The redaction software is pretty user-friendly. I'm not normally somebody that would be computer savvy, but using the step-by-step tools for the evidence management software is pretty easy.

Better Officer Adoption

When law enforcement technology like police body cameras and in-car cameras works reliably, police officers use it consistently. The automatic activation features—where body worn cameras turn on when officers approach vehicles with emergency lights—ensure that officers record critical moments without needing to remember additional steps during high-stress situations. Integration with ALPR technology streamlines license plate recognition, enhancing scene awareness and public safety during vehicle stops and patrols.

Red Flags: When It's Time to Switch

Based on these customer experiences, departments should consider switching body camera vendors when they encounter:

• Multi-tier support systems that require multiple transfers to reach someone who can help with police body cameras or police dash cams

• Unexpected fees for equipment replacement, premium support, or additional law enforcement technology features

• Technology failures during critical incidents with slow resolution times

• Loss of personal relationships as vendors grow and assign account numbers instead of account managers

• Poor integration with existing systems, creating additional administrative burden for evidence management
  

What to Look for in a Body Camera Partner

Direct Access to Decision Makers

Chief VanNamee shows his phone: "I can type in LensLock and see all kinds of contacts. Some of them might not be with the company anymore, but these are all people I've talked to. It's like 'hey, save my number.'"

Proven Track Record with Similar Departments

Look for vendors with strong references from departments your size. The law enforcement community policing is tight-knit—word travels fast about which vendors deliver on their promises for police body cameras and evidence management.

Technology That Works in Real Conditions

Demo law enforcement technology like body worn cameras and in-car cameras in actual patrol conditions, not perfect showroom environments. Test battery life during long shifts. Verify upload speeds from patrol vehicles to CJIS compliant cloud storage.

Transparent Pricing

All costs for police body cameras, in-car cameras, and CJIS compliant storage should be clear upfront. Avoid vendors who won't provide detailed pricing or who offer "call for pricing" on basic services.

The Bottom Line for Police Departments

Choosing body worn camera systems goes beyond technology specifications. The priority is partners who understand law enforcement culture, provide reliable support, and deliver honest pricing.

As Chief VanNamee concludes: "I just hope they stay the way they are. This is a great company.”

The departments switching to LensLock aren't just changing vendors—they're choosing partners who understand that when officers need support, response time matters. When equipment fails, replacement needs to happen immediately. When problems arise, they need to talk to someone from law enforcement community policing who gets it.

What This Means for Departments Evaluating Options

For departments evaluating officer-worn camera options, these customer stories provide a roadmap: prioritize vendors who demonstrate genuine commitment to law enforcement, offer transparent pricing, and prove they can deliver reliable law enforcement technology and support when it matters most for public safety.

The success of departments who have made the switch proves that police officers don’t have to choose between effective law enforcement technology and reliable service. The right partner delivers both.

Ready to learn why departments are making the switch?

LensLock serves nearly 500 police departments nationwide with body worn camera and evidence management solutions, including CJIS compliant cloud storage and seamless ALPR technology integration. With former law enforcement professionals on our teams, we ensure departments work with people who understand public safety priorities and the values of law enforcement community policing.

For more information about LensLock's approach to police body cameras and to speak with reference customers who have made the switch, visit lenslock.com or contact Dale@lenslock.com.

Customer References Available: Speak directly with departments who switched from major competitors. Contact our team for references from similar-sized agencies and hear their stories firsthand.